AITAI Governance
NFP AI Case Study Library
Real and composite stories of AI in Australian not-for-profits — honest about what it cost, what the board did, and what actually happened.
Health · Large
Canteen: Building Governance Before Building Tools
Canteen Australia
Canteen's majority-youth board responded to members asking the organisation to embrace AI by creating a time-bound AI Sprint Committee — governance first, tools second.
Social Welfare · Small
Microsoft 365 Copilot for Rostering and Admin
A small community services organisation discovered that Microsoft 365 Copilot was already included in their subscription — but nobody had decided whether staff should use it. Governance came first.
Environment · Small
Doubling Grant Applications with GenAI — and a Disclosure Policy
A two-person environmental NFP used a free-tier AI writing tool to roughly double its grant applications in a single funding round — after the board set the disclosure rules first.
Health · Medium
After-Hours Intake Chatbot: Governance First, Technology Second
A health-adjacent NFP built an after-hours intake chatbot for around $3,000 a year — but started by having the board set its risk appetite before any vendor conversations began.
Education · Medium
When Staff Were Already Using AI: The Shadow AI Wake-Up
An education NFP's anonymous staff survey revealed widespread unapproved AI use — including student data pasted into public tools. The response: a no-blame policy, approved-tools list, and 30-minute training module.
General Public Benefit · Medium
When the Chatbot Went Wrong: A Governance Recovery Story
A medium community-housing NFP deployed a tenant-facing chatbot without prior board approval. An audit found vendor chat transcripts were being retained by default. The board paused the service, ran a vendor review, and relaunched with proper safeguards — a governance recovery, not a failure.
Culture · Small
AI on a Shoestring: How a Small Arts Org Got Governance Right First
A volunteer-led arts organisation with two part-time staff adopted a one-page AI policy and register at a single board meeting — then used free-tier tools and one $30/month subscription to save hours each month on grant applications, program notes, and volunteer communications.
Composite examples are drawn from common patterns across Australian not-for-profit organisations, not a single named organisation. Named case studies are published with the organisation's knowledge. These stories provide general guidance, not legal or professional advice.