NFP AI Case Study Library

Real and composite stories from Australian not-for-profits: what it cost, what the board did and what happened.

All Culture Education Environment General Public Benefit × Health Social Welfare AI wins under $1,000

General Public Benefit · Medium

When the Chatbot Went Wrong: A Governance Recovery Story

A medium community-housing NFP deployed a tenant-facing chatbot without prior board approval. An audit found vendor chat transcripts were being retained by default. The board paused the service, ran a vendor review, and relaunched with proper safeguards — a governance recovery, not a failure.

$1k–$10k Composite example

Composite examples are drawn from common patterns across Australian not-for-profit organisations, not a single named organisation. Named case studies are published with the organisation's knowledge. These stories provide general guidance, not legal or professional advice.